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项目七_ 人力资源管理课件

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项目人力资源管理 项目人力资源管理ppt课件 项目人力资源 管理 人力资源管理 项目人力资源管理PPT 项目人力资源 人力资源管理人力资源管理 项目七人力资源管理 项目七人力资源管理人力资源管理
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The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 项目七 人力资源管理 任务导入 某地一家汽车维修企业有40多人,老 板不重视人力资源管理,搞“家族式”管理 ,不重视人才,管理部门用的是自己的亲 属,结果企业的五六个骨干投奔到竞争对 手处,使企业基本处于瘫痪状态。 企业如何做好人力资源管理呢? The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 相关知识 一、组织机构 (一)汽车维修企业常见组织机 构结构形式 一个好的组织机构可以让企业员工步调 一致,同心协力,向着一个目标迈进。 一个不合理的组织机构能使企业组织效 率降低,内耗增加,影响企业的成功和发展 目标的实现。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 1.组织机构设置的原则 (1)目标明确。 (2)功能模块清晰。 (3)分工明确。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 2.组织机构设置的方法 (1)工作划分。 (2)建立部门。 (3)确定管理层次。 (4)确定职权关系。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 3.一般汽车维修企业常见组织机构结构形式 (1)整车维修一类汽车维修企业。 (2)整车维修二类汽车维修企业。其组 织机构可如图7-2所示。 (3)汽车专项维修业户。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 图7-3 汽车专项维修业户组织机构图 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 4 4..3S3S或或4S4S店特约服务站常见组织机构结店特约服务站常见组织机构结 构形式构形式 5 5.连锁(加盟)店组织机构.连锁(加盟)店组织机构 可参考二类维修企业的组织机构进行。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 图7-4 3S或4S店特约服务站常见组织机构图 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (二)岗位职责 1.总经理岗位职责 (1)负责编制或审核企业的长、中、短 期发展计划,企业的生产规模和效益指 标。 (2)负责编制企业的组织机构、人员、 设备和资金等工作。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (3)负责组织制定企业的各项规章制度。 (4)负责企业各部门主管人员的任免、各 部门员工聘用、奖励和辞退的审批。 (5)负责编制或审核企业的经营策略,审 核年度、季度、月度维修业务方案。 (6)负责审核财务工作和资金的筹集。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (7)负责制定或审批员工工资、福利和 分配方案。 (8)负责与汽车维修行业管理部门的沟 通,传达和落实有关的法律、法规。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 2.车间主管岗位职责 (1)负责维修派工,保质保量按时完成 企业下达的各项维修任务。 (2)认真贯彻自检、互检和专检的质量 检验制度。 (3)抓好车间的劳动纪律和精神文明建 设,培养员工的爱岗敬业精神。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (4)抓好安全生产,经常开展安全生产 教育。 (5)加强员工培训和考核,不断提高全 体员工的服务质量和技术水平。 (6)抓好车间的6S管理工作。 (7)做好车间的设备、工具管理。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 3.业务接待岗位职责 (1)热情接待客户,了解客户需求及期 望,为客户提供满意的服务。 (2)接车,根据客户维修要求,开出派 工单。 (3)估计维修费用,负责向客户说明收 费项目及其依据。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (4)掌握维修进度,增加或减少维修项目 时,及时联系客户。 (5)确保按时完成维修项目。 (6)建立客户档案。 (7)做好客户咨询工作。 (8)听取客户提出的建议、意见和投诉, 并及时向上级汇报。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 4.总检验员和质量检验员岗位职责 (1)总检验员负责维修车辆质量把关的 责任,并领导其他质量检验员完成质检 工作。 (2)负责维修项目的质量检验,负责修 理过程的随机抽检。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (3)负责汽车维修竣工出厂检验和签发 二级维护合格证。 (4)负责维修车辆技术档案的建立。 (5)负责原材料、外购件和外协件的验 收。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (6)负责车辆维修过程中出现的疑难故 障排除。 (7)负责指导维修人员贯彻执行有关的 汽车维修标准,提高员工的技术素质。 (8)负责处理维修质量投诉和事故车辆 的维修质量分析。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 5.特约服务站站长岗位职责 (1)根据双方协议,结合任期责任目标, 对服务站工作全面负责,将汽车维修服务 工作列入服务站工作重要日程,并组织制 定、审批服务站的年、季度工作计划,并 促进实施。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (2)贯彻落实汽车生产厂家的服务质量方 针,协调、平衡、监督、检查服务站技术 管理、生产管理等各项工作,正确执行汽 车生产厂家维修服务的有关规定。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (3)负责汽车重大问题和特殊问题的协 调及宣传工作,参与或组织重点客户的 走访工作。 (4)定期召开站务工作会议,检查、布 置各项工作,纠正错误、奖励先进。 (5)参加汽车生产厂家的各种会议,对 会议通过的决议、服务方针组织落实。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (6)检查站内汽车配件库存及配件计划, 保证落实与实施。 (7)组织制定培训计划,按计划对职工进 行思想和技术培训,提高职工队伍素质, 扩大企业知名度。 (8)严格遵守财经制度,监督、检查售后 服务费用的收支。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (9)明确员工责任,根据汽车生产厂家 的相关规定,对工作人员做好监督指导 工作。 (10)对有关本站服务人员变更或服务站 其他相关信息的变更情况,应安排人员 及时通知汽车生产厂家。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 6.特约服务站服务主管岗位职责 (1)在站长的领导下,根据汽车生产厂 家的工作要求,主持汽车维修服务。 (2)接受站长的委托,参加汽车生产厂 家召开的各种会议并将会议精神向站长 汇报,组织全体员工贯彻实施。 (3)组织有关人员编制服务站年、季度 工作计划,报站长审批,并认真完成。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (4)组织人员对当地该厂汽车保有量进行 调查,建立客户档案,主动走访客户,了 解该厂汽车质量和市场需求情况,定期报 汽车生产厂家。 (5)积极组织人员落实汽车生产厂家委托 的服务工作,审查服务中技术鉴定的准确 性和服务质量。审批服务报表的及时性、 完整性、正确性。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (6)每周组织召开服务人员工作会议, 研究工作,学习业务,开展各种岗位练 兵活动,提高各类人员的业务水平。 (7)组织有关人员进行技术培训和对客 户的技术咨询工作。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (8)汽车产品出现重大质量问题及时上 报汽车生产厂家和服务站站长,提出处 理意见,并积极协助汽车生产厂家驻现 场代表和站长处理。 (9)安排信息员对保养维修客户3天后的 回访工作,并做好记录,对客户提出的 问题及时进行处理。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 7.特约服务站索赔员岗位职责 (1)熟悉并严格执行汽车生产厂家的三包 索赔规定及有关结算流程的规定。 (2)根据鉴定员的鉴定结果和维修结果, 逐项填写三包索赔结算单,并对维修车辆 的工时费、材料费进行核算,形成三包索 赔维修结算申报表。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (3)核对整理当月发生保养的免费保养 单据,并形成《汽车免费保养结算汇总 表》。 (4)严格执行旧件管理程序,对每月更 换的旧件进行整理,形成《汽车保养索 赔旧件明细表》,并在规定时间返回旧 件。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (5)负责服务站各种费用的结算工作, 配合汽车生产厂家审核员对有异议的维 修项目进行核对、解释。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 8.特约服务站计算机管理系统信息员的职责 (1)对服务站所有的文件资料进行分类、编 号、登记,做好收发整理,相关信息及时向 汽车生产厂家反馈。 (2)负责有关技术档案资料的保管和借阅。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (3)按“三包索赔结算单”填写《质量信 息反馈表》进行汇总并上报汽车生产厂 家。 (4)按汽车生产厂家的要求,做好月统 计和月报工作,并归档、保存待查。 (5)协助站内人员做好站务管理和接待 来人来访工作。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (6)配合汽车生产厂家实行计算机联网 管理以及日常维护。 (7)定期查看汽车生产厂家网页,查看 各类信息、更新技术资料,并及时通知 相关人员予以贯彻。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 9.特约服务站配件主管岗位职责 (1)熟悉和掌握汽车生产厂家各种车辆 的配件性能、名称、供应厂商,采购由 汽车生产厂家或配件中转库提供的原厂 配件。 (2)根据当地该厂汽车市场保有量及厂 家规定的购件额度要求,保证配件库存 量在合理范围内,保证厂家汽车配件供 应满足维修服务的需要。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (3)根据配件使用和销售情况编制配件采 购计划,严格执行计划、订货和采购。 (4)制定库房管理制度,配件摆放合理, 设立旧件摆放区,标志明确。 (5)熟练使用计算机,能够通过汽车生产 厂家电子信息管理系统及时订购配件。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 10.特约服务站财务主管岗位职责 (1)编制、平衡服务站年、季度费用计 划,并将其落到实处。 (2)熟悉三包维修费用结算手续,按厂 家规定结算费用。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (3)熟悉三包工时定额、配件价格,协 助做好三包维修费用的申报。 (4)负责费用的完成情况分析和反馈工 作。 (5)负责定期和汽车生产厂家财务处对 账,保持账面准确无误。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 11.采购人员岗位职责 (1)建立供应商资料与价格记录。 (2)采购计划编排,物料之订购及交期 控制。 (3)掌握公司主要物料的市场价格起伏 状况,了解市场走势,加以分析并控制 成本。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (4)对供应厂商的价格、品质、交期、 交量等作出评估。 (5)对采购物资进行ABC分类。 (6)对进料品质、数量异常等情况进行 处理。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (7)对呆料与废料进行预防与处理。 (8)询价、比价、议价及订购作业。 (9)付款整理、审查。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 12.维修人员岗位职责 (1)认真做好本职工作,维护企业信誉, 礼貌待客。 (2)遵守劳动纪律和车间管理制度,服从 工作安排和生产调度。 (3)严格按作业项目、技术规范和工艺要 求进行维修,保质保量地完成维修工作。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (4)注意安全生产,准确使用工具和设备。 (5)文明施工,爱护车辆。 (6)坚持自检,确保维修质量,检验不合格, 决不转入下一工序。 (7)发扬团队精神,协商解决问题。 (8)加强技术学习,不断提高技术水平。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 二、人力资源管理 人是企业最宝贵、最有价值的资源,企 业领导者应充分认识到这一点,从一言一行 到企业的各项政策、规章制度,都要有利于 调动员工的积极性和主动性,使他们自觉地 提高维修服务质量,节约维修成本,主动维 护企业形象,为企业赢得更多的客户,实现 企业赢利的目标。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (一)人力资源规划 1.人力资源规划原则 人力资源规划需要与企业发展规模、 经营规模相匹配。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. 2.人力资源规划内容 (1)人力资源管理总体目标和配套政策 的总体规划。 (2)中长期不同职务、部门或工作类型 人员的配备计划。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC Central Committee. (3)需要补充人员的岗位、数量、人员 要求的确定及招聘计划。 (4)人员晋升政策,轮换人员岗位、时 间计划。 (5)培训开发计划、职业规划计划。 The guiding ideology should be guided by Deng Xiaoping's theory, the important thought of “three represents“ and the spirit of the 16th CPC National Congress and the third Plenary session of the 16th CPC
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